Privacy Policy

1. Data Collection

We collect personal information directly from users when they engage with our website and services, particularly when filling out inquiry forms. The types of data collected include:

• Full Name
• Phone Number
• Email Address
• Project Interests and Preferences

This data is essential for us to provide accurate quotes, follow up on inquiries, and deliver tailored media production solutions. Your data is collected transparently and stored securely in our database.

2. Use of Collected Data

The personal information you provide is used for the following purposes:

• Lead Generation & Follow-Up: We use your contact details to communicate with you about your media service inquiry and provide further information about our services.
• Marketing & Promotions: Your data may be used to send marketing communications, special offers, or updates on services that might interest you.
• Targeted Advertising: We may utilize data for targeted advertising through platforms like Facebook and Google to ensure that relevant ads reach you across multiple platforms.

You may opt out of marketing communications at any time by contacting us at info@media-friends.com.

3. Data Storage and Security

Your data is securely stored in our database, and we use robust security measures to protect your personal information from unauthorized access, disclosure, or modification. We integrate data into our Customer Relationship Management (CRM) system for efficient follow-up and management of inquiries. We ensure that your information is handled in a secure manner.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies for marketing and website optimization purposes.

• Google Analytics: We use Google Analytics to track how users engage with our website to improve user experience and functionality.
• Social Media Pixels: These pixels allow us to track conversions from social media ads and improve the relevance of ads shown to users.

You can manage your cookie preferences through your browser settings, where you have the ability to disable cookies or be notified when cookies are being sent.

5. Data Sharing with Third Parties

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers, including advertising partners such as Google and social media platforms for targeted marketing purposes, and external agencies or service providers, where necessary, for campaign management and digital marketing.

6. User Rights and Data Control

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your data at any time by emailing us at info@media-friends.com.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, we ensure its secure deletion.

8. International Data Transfer

Although we are based in Dubai, UAE, some of our service providers or third-party partners may be located in other countries. By using our website, you consent to the transfer of your personal data across international borders, where it will be handled in compliance with this Privacy Policy.

9. Data Security

We take appropriate measures to protect your data from unauthorized access or disclosure. Our security measures include encryption, access control, and regular security audits to ensure the integrity of our data collection and storage systems.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

11. Updates to this Policy

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on this page, and continued use of the website will signify your acceptance of those updates.